Store Policies
Account
1. Do I have to create an account to make a purchase?
You don’t need to register or create an account to browse our store.
However, you will need to log in using your mobile number and OTP
to place an order and allow us to provide you with a better experience.
2. How can I see my orders?
You can view and track your orders from the My Orders
section on our website.
3. Is ordering on your website secure?
Absolutely. We value your privacy and maintain high standards of data security.
All transactions are securely processed through reputed payment gateways that
follow global security standards. Your information is access-controlled and
protected from unauthorized use.
Shipping & Delivery
4. Do you deliver across India?
Yes. We deliver across India and serve 28,000+ PIN codes
nationwide.
5. What are the general shipping and delivery timelines?
We typically take 24–48 hours to process your order and
hand it over to our logistics partner. Once picked up, the logistics
partner generally takes 3–4 days to deliver the product.
6. What are the shipping charges?
Shipping charges are calculated based on your order and delivery location
and will be displayed at checkout before you complete
your purchase.
7. How can I track my order?
You can track your order directly from our website. You will also receive
email and WhatsApp notifications regarding your order
and delivery updates.
Payments
8. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, RuPay, Discover and Amex
- UPI
- Net Banking
- Wallets
- BNPL (Buy Now, Pay Later)
9. Do you offer Cash on Delivery (COD)?
Currently, we do not offer Cash on Delivery (COD).
You can use any of the online payment methods listed above.
10. Will I receive an automatic refund for a failed payment?
Yes. If your payment fails but the amount is debited from your account,
the amount will be automatically refunded to your original payment
source within 7–10 working days.
Orders & Support
11. What should I do if I have an issue with my order?
If you experience any issue with your order, please reach out to us through
the WhatsApp icon on our website or contact us using the
details provided in the Contact Us page.
We’ll do our best to resolve your issue on priority.
