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Store Policies

Account

1. Do I have to create an account to make a purchase?
You don’t need to register or create an account to browse our store. However, you will need to log in using your mobile number and OTP to place an order and allow us to provide you with a better experience.
2. How can I see my orders?
You can view and track your orders from the My Orders section on our website.
3. Is ordering on your website secure?
Absolutely. We value your privacy and maintain high standards of data security. All transactions are securely processed through reputed payment gateways that follow global security standards. Your information is access-controlled and protected from unauthorized use.

Shipping & Delivery

4. Do you deliver across India?
Yes. We deliver across India and serve 28,000+ PIN codes nationwide.
5. What are the general shipping and delivery timelines?
We typically take 24–48 hours to process your order and hand it over to our logistics partner. Once picked up, the logistics partner generally takes 3–4 days to deliver the product.
6. What are the shipping charges?
Shipping charges are calculated based on your order and delivery location and will be displayed at checkout before you complete your purchase.
7. How can I track my order?
You can track your order directly from our website. You will also receive email and WhatsApp notifications regarding your order and delivery updates.

Payments

8. What payment methods do you accept?
We accept the following payment methods:
  • Credit/Debit Cards: Visa, Mastercard, RuPay, Discover and Amex
  • UPI
  • Net Banking
  • Wallets
  • BNPL (Buy Now, Pay Later)
9. Do you offer Cash on Delivery (COD)?
Currently, we do not offer Cash on Delivery (COD). You can use any of the online payment methods listed above.
10. Will I receive an automatic refund for a failed payment?
Yes. If your payment fails but the amount is debited from your account, the amount will be automatically refunded to your original payment source within 7–10 working days.

Orders & Support

11. What should I do if I have an issue with my order?
If you experience any issue with your order, please reach out to us through the WhatsApp icon on our website or contact us using the details provided in the Contact Us page. We’ll do our best to resolve your issue on priority.

Image Disclaimer

All images shown on this website are for illustrative purposes only. Actual product appearance, packaging, colour, texture, and results may vary.

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